SME Spotlight: How a Retail Team Improved Efficiency with Digital Health Access
Digital health access helps HR breathe easier—and keeps retail staff healthier, too.
In the fast-moving retail industry, time is everything—for both customers and employees. For one mid-sized store chain in the Philippines, manual HR processes and paper-based health claims were slowing everything down. As they expanded operations across multiple branches, the team realized that digital health access wasn’t a luxury—it was a necessity.
This SME spotlight highlights how one retail company partnered with Purple Cow to streamline employee health access, reduce admin workload, and boost overall satisfaction through SmilePH and Doctor Anywhere.
The Challenge: Time-Consuming Health Benefits Administration
The retail chain employed over 100 staff across Luzon, many of whom frequently experienced:
Delays in filing manual medical claims
Confusion around HMO coverage details
Limited time to visit doctors due to busy store hours
HR teams overwhelmed with paperwork and reimbursements
These issues led to frustrated employees, unused benefits, and rising absenteeism.
The Solution: Digital Health Access Through Purple Cow
1. Onboarding SmilePH for Health Plan Management
Employees and HR gained access to a self-service platform where they could:
Instantly check policy coverage and benefit balances
Request Letters of Guarantee (LOGs) for cashless hospital admissions
File reimbursement claims via photo uploads, reducing delays
View real-time claim updates
2. Using Doctor Anywhere for On-Demand Consultations
The company rolled out Doctor Anywhere to allow employees to:
Book virtual consults with general practitioners or specialists
Get medical certificates and prescriptions delivered digitally
Access care outside retail hours or during rest breaks
Use mental health features to consult licensed professionals confidentially
3. HR Team Relief & Productivity Gains
With fewer claim-related questions and faster processing, the HR department reclaimed valuable hours for more strategic work—like training, retention, and engagement.
The Results: Faster Service, Happier Teams
✅ 60% reduction in paper-based claims within 3 months
✅ Employee satisfaction with healthcare access increased by 40%
✅ Fewer sick leaves due to faster treatment access and improved understanding of benefits
Transform Employee Care with Smart Tools
See how Purple Cow’s digital platforms like SmilePH and Doctor Anywhere can help your SME improve efficiency and give employees the health access they deserve.
